Purchase & Return Policy

Orders & Payment

All Helioclock products (SKU-1 through SKU-4) are one-time hardware purchases – there is no subscription or recurring charge. Payment is processed securely at checkout; we do not store your card details ourselves. Orders are confirmed by email once payment is received.

SKU-1 (SD Card) and SKU-2 (USB Stick) orders ship within 7 business days of purchase, often sooner. SKU-3 (Turnkey Appliance) and SKU-4 (Multi-Display Server) orders ship within 14 business days of purchase, pending stock. You’ll receive a shipping confirmation with tracking once your order is on its way.

SKU-1 (SD Card) & SKU-2 (USB Stick) – Final Sale

Because SKU-1 and SKU-2 ship preloaded with the Helioclock software, these two products are final sale and not eligible for buyer’s-remorse returns. This applies whether or not the packaging has been opened – we do not inspect, wipe, or re-image returned cards or drives, so we’re not able to accept them back into inventory for resale.

If your SKU-1 or SKU-2 arrives defective or damaged, this exclusion does not apply – see Defective or Damaged on Arrival below.

SKU-3 (Turnkey Appliance) & SKU-4 (Multi-Display Server) – Standard Returns

You may return a SKU-3 or SKU-4 unit within 30 days of delivery for a refund of the product price, excluding original shipping costs.

• A 15% restocking fee applies to buyer’s-remorse returns, to cover the labor of resetting and re-imaging the unit before it can be resold. This fee is waived for defective units or units damaged in shipping.
• Items must be returned in their original packaging where possible, with all cables and accessories included.
• Return shipping for buyer’s-remorse returns is the customer’s responsibility, at whatever carrier/rate you choose to use. The item must be shipped in its original box, securely packed to prevent damage in transit. We cover return shipping for defective/damaged units.
• Refunds are issued to the original payment method within 3-5 business days of us receiving the returned item.

Please don’t attempt to factory-reset, reflash, or wipe the device yourself before returning it – our team handles that as part of processing your return.

Defective or Damaged on Arrival

If any Helioclock product – including SKU-1 or SKU-2 – arrives defective or damaged, contact us within 7 days of delivery via our Contact page. Photos are required. We’ll arrange a replacement or full refund, including return shipping costs, at no charge to you and with no restocking fee.

Warranty

SKU-3 (Turnkey Appliance) and SKU-4 (Multi-Display Server) are covered by a 1-year limited warranty against manufacturing defects from the date of delivery. SKU-1 (SD Card) and SKU-2 (USB Stick) are covered by a 90-day limited warranty against manufacturing defects. All warranties cover hardware failure under normal use; none cover damage from misuse, unauthorized modification, or normal wear.

Note that the 90-day warranty covers defects, not buyer’s remorse. SKU-1 and SKU-2 remain final sale as described above – the warranty means a card or drive that fails or is found defective within 90 days, or a SKU-3/SKU-4 unit within 1 year, will be replaced, but the final-sale policy still applies to returns made simply because you changed your mind.

Software updates for Helioclock are provided free of charge for the lifetime of the product via our built-in Remote Update System, independent of the hardware warranty period.

How to Start a Return

Use our Contact page with your order number and the reason for the return. We’ll confirm eligibility and send return instructions.

Last updated: 7/30/2026. This policy applies to purchases made directly through helioclock.com and direct in-person sales. This page is informational and does not limit any rights you may have under applicable consumer protection law.